Welcome to Riley Heating & Cooling! We’re thrilled to have you as our customer, and we’re here to ensure your home’s comfort is our top priority. This guide will walk you through what to expect during your first visit with us.
Before Your Appointment
- Prepare any relevant information, such as the age of your HVAC system, recent repairs or maintenance, and any specific issues you’ve been experiencing.
- Clear a path to your AC unit, furnace, or any other equipment our technicians may need to access.
During Your Appointment
- Our friendly and experienced technician will arrive at your scheduled time and introduce themselves.
- They will listen to your concerns and ask questions to better understand the situation.
- The technician will thoroughly inspect your HVAC system, diagnose any issues, and provide you with a detailed explanation of their findings.
- Based on their evaluation, they will recommend the best course of action, whether it’s a new installation, repair, or maintenance service.
- They will provide you with a transparent and upfront pricing estimate before proceeding with any work.
After Your Appointment
- Our technician will ensure the area is clean and tidy before leaving your home.
- You’ll receive a detailed invoice and any necessary paperwork, such as warranties or maintenance recommendations.
- We encourage you to reach out to us with any additional questions or concerns you may have.
At Riley Heating & Cooling, we pride ourselves on providing exceptional service and ensuring your complete satisfaction. We look forward to making your home comfortable and energy-efficient.